If you wish to return an item for refund or exchange details of our returns policy can be found below. If you require further help then please view the returns FAQ’s on this page or in our FAQ's section or please contact us and our customer service team will be happy to help you.
We regret that we cannot refund the purchase of a gift card.
How to Return an Item
If you receive an item that is damaged or incorrect, please notify us within 24 hours. We will replace the goods or refund your payment, as appropriate.
Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
To return an item, PLEASE FILL and submit the Returns Form.
You'll need post it or bring it back to the address detailed in the confirmation email you received at the time of purchase.
We cannot offer a refund or a return on an item unless you retain the item and its original packaging.
- I have received an item that I didn’t order.
Please contact our customer service team on +960 3019 999
- I am missing an item from my order.
This needs to be reported to our customer service team within 24 hours of receipt of your parcel, you must ensure that you keep all the packaging as you may be asked to return it – please contact us on +960 3019 999
- My order is damaged, what do I need to do?
This needs to be reported to our customer service within 24 hours of receipt of your parcel – you must ensure that you keep all the packaging as you may be asked to return it – please contact us on +960 3019 999